The restaurant technology panorama changes every day – it’s impractical for restaurant owners to keep up with innovation at the rate it’s evolving. Restaurants are highly local businesses and in order to increase their customer base, there are very limited options and avenues. Client wanted to explore digital options for growing the customer base.
Alvi worked with one of the leading restaurant - a privately held groups based out of Toronto Canada and played an instrumental role to redesign and streamline food ordering value stream for dining-in customers to focus on business-critical objectives, with an eye to the Art of the Possible.
Client from the hospitality industry had a traditional setup at their restaurant; waiter walks-up to the customer and note down their food order with a pen and paper manually, put order into the POS (Point of Sale) system and send it to the kitchen. The waiter prepares bills for the guests and then delivers a food as soon as it is prepared. Even though this process looks very simple yet it was prone to human error while the note making or sending the order to the kitchen cause delays of the food and make customer having unsatisfied experience. Restaurant operations managers and owners are always on the go, and they have a need to be mobile and have access to key metrics and reports as well as other functionality to run the restaurants efficiently. Furthermore, Our client wanted restaurant owner to be able to access key information via mobile device to improve the portability as well.
Turned to ALvi Software with the mission to restructure their in-house manual food ordering procedure for walk-in customers. The core objective was to align product development and the associated departments of an organization in such a way that they can offer competitive solutions on one hand and inspire their consumers with innovative and sustainable offerings.
An agile approach makes all this possible swiftly.
ALvi Software worked thoroughly with the client to understand the current set of challenges and accordingly designed and developed a new-age state-of-the-art customized mobile application to enhance in-person dining experience at client’s restaurant.
How the business benefited?
Arvi Corporation consultants worked closely with the client team to overcome all the challenges, delivering a successful go-live without any issues. A detailed planning ensured no major challenges presented themselves. The mobile application helped improved portability in restaurant operations & management as well as increased the timing and visibility of crucial information and alerts.